Common Questions

All personal information gathered by the counsellor during the provision of the counselling service will remain confidential and secure except when:

It is subpoenaed by a court, or
Failure to disclose the information would place you and another person at risk; or
Your prior approval has been obtained to:

• provide a written report to another professional or agency. eg. a GP or a lawyer; or
• discuss the material with another person. eg. a parent or employer.

Requested by the relevant government authorities.

As practitioners we abide by the National Privacy Act 2001 and use information collected only for the purpose of individual client assistance. All personal information provided is confidential except in the case of court order (subpoena) disclosure of a serious criminal office or of a life threatening situation (suicidal or homicidal intent). All clients are requested to report suicidal impulses to their general practitioner or other medical treatment provider. Within the context of this Counselling Practice, cases may be discussed at either individual or Peer Group Supervision sessions without identifying details.

At Logan Counselling Services, we value your time and commitment to your well-being. In order to provide the best possible service to all our clients, we have implemented a No Show and Cancellation Fee Policy. Please take a moment to familiarise yourself with the details outlined below:

Booking and Confirmation: When scheduling an appointment, clients are required to provide valid credit card information. This information will be securely stored and will only be used to confirm and guarantee your appointment.

Cancellation Notice: We understand that unforeseen circumstances may arise, and we respect your need to reschedule or cancel appointments. However, we kindly request a minimum of 24 hours’ notice for any cancellations or changes to your scheduled appointment.

Cancellation Fee: In the event of a late cancellation or a no-show, a fee of $55 will be charged to the credit card on file. This fee is necessary to cover the costs associated with the reserved time slot that could have been offered to another client.

If an appointment has been rescheduled more than 24 hours in advance, NO FEE is charged. However if an appointment is rescheduled more than twice, a fee will be charged for the next reschedule (eg if you were to reschedule for a third time).

If an emergency occurs within 24 hrs of your appointment please contact us directly and discuss your circumstances – we understand life doesn’t always go to plan.

How Charges Are Processed: Your credit card will not be charged at the time of booking; it is securely stored for the sole purpose of enforcing our cancellation policy. Charges will only be processed if you fail to provide sufficient notice or if you do not attend your scheduled appointment.

Contact Us: If you anticipate any challenges in keeping your appointment or need to reschedule, please contact us as soon as possible. We appreciate your cooperation and understanding.

YOU HAVE THE RIGHT TO: –

• Receive respectful treatment and supportive counselling with a constant focus reaching personal wholeness.
• Refuse treatment or a particular intervention strategy
• Ask questions at any time
• Know how available the counsellor is to see you or what the waiting period is and to know the counsellor will not accept any gifts.
• Have full information about donations and method of payment
• Choose your own lifestyle and to have that choice respected by your counsellor
• Have full information about the counsellor’s areas of specialisation and limitations
• Have full information about the counsellor’s therapeutic orientation and any technique which is routinely used.
• Have full information regarding your diagnosis if your counsellor uses one
• Consult as many counsellors as you choose until you find someone suitable
• Experience a safe setting, free from physical, sexual or emotional abuse
• Agree to a written contract of counselling goals and treatment plan and release form
• Talk about any part of your counselling with anyone you choose, including another counsellor
• Ask questions about the consellor’s values, background, attitudes that are relevant to counselling, and to be provided with respectful answers.
• Request that the therapist evaluate the progress of counselling
• Have full information regarding the limits of confidentiality and with whom and under what circumstances the counsellor may discuss your case – usually only with the Agency and Independent Supervisors, at their discretion
• Know that the counsellor may break confidentiality under the following situations:
  • Client (or client’s legal representative) gives permission
  • Client is suicidal and there is a clear danger of suicide
  • Client is homicidal or is threatening to engage in behaviors where significant danger to others is likely.
  • Client is a child and counsellor has evidence that the client is being sexually abused.
  • Counsellor has evidence that a client is sexually abusing a minor.
  • Requested by the relevant government authorities.
• Terminate therapy at any time
• Disclose only that personal information which you choose, and refuse any question if you choose
• Require the therapist to send a report regarding your therapy with your written authorisation, have access to summaries of written files about you at your request with a forty eight hour turn around time. However, records will still remain within the files of the counsellor or copies thereof. This information will only be used for the above purposes.