Mon-Fri: 8am-5pm
At Logan Counselling Services, we value your time and commitment to your well-being. In order to provide the best possible service to all our clients, we have implemented a No Show and Cancellation Fee Policy. Please take a moment to familiarise yourself with the details outlined below:
Booking and Confirmation: When scheduling an appointment, clients are required to provide valid credit card information. This information will be securely stored and will only be used to confirm and guarantee your appointment.
Cancellation Notice: We understand that unforeseen circumstances may arise, and we respect your need to reschedule or cancel appointments. However, we kindly request a minimum of 24 hours' notice for any cancellations or changes to your scheduled appointment.
Cancellation Fee: In the event of a late cancellation or a no-show, a fee of $55 will be charged to the credit card on file. This fee is necessary to cover the costs associated with the reserved time slot that could have been offered to another client.
If an appointment has been rescheduled more than 24 hours in advance, NO FEE is charged. However if an appointment is rescheduled more than twice, a fee will be charged for the next reschedule (eg if you were to reschedule for a third time).
If an emergency occurs within 24 hrs of your appointment please contact us directly and discuss your circumstances - we understand life doesn't always go to plan.
How Charges Are Processed: Your credit card will not be charged at the time of booking; it is securely stored for the sole purpose of enforcing our cancellation policy. Charges will only be processed if you fail to provide sufficient notice or if you do not attend your scheduled appointment.
Contact Us: If you anticipate any challenges in keeping your appointment or need to reschedule, please contact us as soon as possible. We appreciate your cooperation and understanding.
Thank you for choosing Logan Counseling Services. We look forward to supporting you on your journey to well-being.