Mon-Fri: 8am-5pm

NPA Assessments for People with Disabilities

The National Panel of Assessors (NPA) provide assessments for clients engaged with Disability Employment Services, including Ongoing Support Assessments, Supported Wage System Assessments and Employment Assistance Fund Assessments (workplace modifications). Logan Counselling Services’ lead Counsellor is NPA certified and works with other NPA certified assessors to provide these assessments throughout Queensland.

NPA Assessments throughout Queensland

What are NPA Assessments?

Young Man with Disability at Work
blind man with guide dog

NPA Assessments are designed to help clients with disabilities maintain employment. Ongoing Support Assessments (OSA) are used to assess the client’s ongoing support needs to empower them in the workforce. Supported Wage System (SWS) Assessments promote the employment of persons with disabilities by assessing their capacities in the workforce in order to provide them with a ‘fair wage’, with approval from the Fair Work Commission.

The National Panel of Assessors, who are accredited to perform NPA assessments, operate under the umbrella of Disability Employment Services, which is a part of the Australian Government’s Department of Social Services.

What are the benefits of NPA Assessments?

first nations family
multi national people talking

NPA Assessments are all about supporting people with disabilities maintain engagement with the workforce. NPA Assessors are trained and certified to provide empathetic and non-judgemental assessments of clients’ support needs and capabilities so they can feel empowered and supported within their current employment. Ensuring inclusiveness for all people regardless of their disability, gender, age, identity or culture.

Logan Counselling Services’ NPA Assessors are trained to understand and evaluate client barriers and support networks in order to come to appropriate solutions that fit the needs of the client and the employer. Our Assessors are fluent in report writing and communicating with employees, employers and Disability Employment Services. Logan Counselling Services’ NPA Assessors treat all sensitive information securely and with the highest care.

Confidentiality Policy

All personal information gathered by the Assessor during the provision of the Assessment process will remain confidential and secure except when:

  1. It is subpoenaed by a court, or
  2. Failure to disclose the information would place you or another person at risk; or
  3. Your prior written approval has been obtained to discuss the material with another person. eg. a parent or employer.
  4. Required by law to be supplied to a regulatory authority.

As practitioners we abide by the National Privacy Act 1988 and use information collected for the purpose of individual Participant Assessments. Further our organisation meets and is accredited with Federal Government DESE (Department of Education Skills and Employment) ISO27001 requirements. Any records needing to be held are done so digitally securely in Australian onshore servers.

Your Bill of Rights


  • Receive respectful treatment for the Assessment Services and Process.
  • Ask questions at any time about the Assessment Services and Process.
  • Have an Advocate/Nominee present and provided feedback on your behalf.
  • Choose your own lifestyle and to have that choice respected by your Assessor through the Assessment Services and Process.
  • Experience choice in identifying a safe setting for your Assessment, free from physical, sexual or emotional abuse or other form of pressure.

Download our policy documents here

June 20, 2024
Code of Conduct
June 21, 2024
Complaint Feedback Form
June 18, 2024
Complaint Handling Policy
May 31, 2024
Customer Ongoing Support Assessment information sheet
June 20, 2024
Customer SWS Assessment information sheet
June 20, 2024
NPA Code of Practice
May 31, 2024
NPA Service Guarantee
May 31, 2024
Service Delivery Policy
June 18, 2024

    To find out more about NPA Assessments, please phone (07) 3801 2833.

    Please note that NPA assessments can only be assigned by the Department of Social Services, so we are unable to take any bookings for this service directly through our organisation.

    By Booking an Appointment You Acknowledge your Agreement to this No Show Policy.


    If this is your first time with us, please also complete our New Client Details form.


    No Show and Cancellation Fee Policy


    At Logan Counselling Services, we value your time and commitment to your well-being. In order to provide the best possible service to all our clients, we have implemented a No Show and Cancellation Fee Policy. Please take a moment to familiarise yourself with the details outlined below:

    Booking and Confirmation: When scheduling an appointment, clients are required to provide valid credit card information. This information will be securely stored and will only be used to confirm and guarantee your appointment.

    Cancellation Notice: We understand that unforeseen circumstances may arise, and we respect your need to reschedule or cancel appointments. However, we kindly request a minimum of 24 hours' notice for any cancellations or changes to your scheduled appointment.

    Cancellation Fee: In the event of a late cancellation or a no-show, a fee of $55 will be charged to the credit card on file. This fee is necessary to cover the costs associated with the reserved time slot that could have been offered to another client.

    If an appointment has been rescheduled more than 24 hours in advance, NO FEE is charged. However if an appointment is rescheduled more than twice, a fee will be charged for the next reschedule (eg if you were to reschedule for a third time).

    If an emergency occurs within 24 hrs of your appointment please contact us directly and discuss your circumstances - we understand life doesn't always go to plan.

    How Charges Are Processed: Your credit card will not be charged at the time of booking; it is securely stored for the sole purpose of enforcing our cancellation policy. Charges will only be processed if you fail to provide sufficient notice or if you do not attend your scheduled appointment.

    Contact Us: If you anticipate any challenges in keeping your appointment or need to reschedule, please contact us as soon as possible. We appreciate your cooperation and understanding.

    Thank you for choosing Logan Counseling Services. We look forward to supporting you on your journey to well-being.